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Social media community guidelines

Our social media community guidelines explain how ACT Government moderates and monitors social media accounts and channels including comments from the community.

The ACT Government social media accounts are managed by 9 ACT Government directorates. This includes:

  • ACT Health Directorate
  • Canberra Health Services
  • Chief Minister, Treasury and Economic Development Directorate
  • Community Services Directorate
  • Education Directorate
  • Environment, Planning and Sustainable Development Directorate
  • Justice and Community Safety Directorate
  • Major Projects Canberra, and
  • Transport Canberra and City Services Directorate.

We monitor the accounts Monday to Friday, between 9am – 5pm. We may refer questions about specific ACT Government program or topic to the relevant directorate. This will help us get you the best response.

Find out more about our directorates and agencies.

Community Guidelines

To keep our social media pages a safe space for all, moderators may remove comments considered to contain:

  1. Offensive, abusive, or violent language meant to harass, threaten, defame or abuse an individual or specific groups
  2. Hateful or discriminatory language regarding race, ethnicity, religion, gender, sexual orientation, disability, or political beliefs
  3. Links to sexually explicit material
  4. Solicitations, advertisements, or endorsements of any commercial organisations
  5. Spam, link baiting or files containing viruses that could damage how other people’s computers or mobile devices operate
  6. Violations of copyright or intellectual property rights
  7. Multiple successive off-topic posts by a single user
  8. Inaccurate, false, misleading or deceptive information
  9. Any other inappropriate content as determined at the ACT Government’s absolute discretion
  10. A violation of the terms and conditions of the social media platform.

Users who do not comply with these guidelines may be blocked from the social media accounts at the ACT Government’s discretion.

While these accounts are moderated, they are not constantly monitored, and inappropriate content may at times filter through. ACT Government channel moderators will use reasonable endeavours to remove such content as soon as possible.

Image and video rights requests: Terms of use

If we request rights to publish your content on the WeAreCBR Instagram, the official Instagram account of ACT Government, it is entirely your choice whether to share your content or not.

If you agree, we will publish the content with your social media handle or byline.

By responding and agreeing to our request you agree to the following:

  • You own all content and information you post or share with us including comments, photos, and videos (referred to as "User Content").
  • You grant to ACT Government a license to reproduce your User Content on the WeAreCBR Instagram account.
  • We may manipulate your User Content, including cropping and editing.
  • We may create advertisements within Instagram in connection with your User Content for the sole purpose of promoting the account, WeAreCBR.
  • Our license to your User Content is non-exclusive. This means you may use the User Content for your own purposes or let others use your User Content for their purposes.
  • Our license to your User Content is royalty free. This means we do not owe you anything else in connection with our use of your User Content.
  • We may exercise our rights anywhere in the world.

Finally, our license is perpetual. This means that our license for your User Content lasts for an indefinite period of time.

By granting usage of your User Content you promise that:

  • You own all rights to your User Content or, alternatively, that you have the right to grant ACT Government the rights described above.
  • Your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.
  • You have the approval of all person/persons depicted in the User Content for ACT Government.

We may refuse to accept or transmit User Content for any reason. We may remove User Content from our channels for any reason.

Copyright and Intellectual Property

If you believe that a user has infringed on your intellectual property rights, or if we have taken down your materials due to suspicion of copyright infringement, and you would like to dispute the alleged infringement, please contact us.

Privacy

When your User Content is displayed as detailed above, your social media handle may be displayed as detailed above. ACT Government collects and processes this information as necessary for the performance of this contract between us. For more information, including how to exercise your rights in relation to the personal data we hold about you, please see our Privacy Policy.