ACT Corrective Services
Learn about the adult correctional services to people in custody and to people serving community-based orders.
We're recruiting now
What we do
ACT Corrective Services (ACTCS) is a business unit in the Justice and Community Safety Directorate.
We provide adult correctional services to people in custody and to people serving community-based orders.
ACTCS is responsible for the operation of the Alexander Maconochie Centre. We also provide transport services for adult and juvenile detainees in the ACT, and between interstate correctional centres.
Our strategic plan
Read more about our services and priorities in the ACTCS Strategic Plan.
How we operate
We follow a wide range of policies and procedures to ensure we deliver the outcomes in our strategic plan and meet our legislative requirements.
Key frameworks and plans
- ACTCS Be the Change We Seek Aboriginal and Torres Strait Islander Framework
- ACTCS Blueprint for Change
- ACTCS Disability Action and Inclusion Plan
- ACTCS Disability Framework
- ACTCS Walking with Women on the Pathway to Change Framework
Policies and procedures
View and download ACTCS policies and operating procedures.
Careers
Working for ACT Corrective Services means contributing to a safer community.
We are currently looking for people from a wide range of backgrounds to join us.
To find out about this rewarding career register for our information evening on 12 March 2025 at 6.30pm.
Find out more about careers with ACT Corrective Services.
Get information
If you're looking for information, you may be able to:
- ask us for it
- check if it's already available on our webpages
- make a Freedom of Information (FOI) application
Find out how to get information or make an FOI application.
Feedback and complaints
Your views are important to us. We welcome both positive and negative feedback.
Find out how to provide feedback or make a complaint.
Apply to deliver programs or services
Service providers can apply to deliver suitable programs to offenders or detainees. Applications are assessed by the AMC Programs and Services Committee.
Find out how to apply to deliver a program or service to offenders.
Contact us
Before you call, read visiting a detainee at the AMC and how to book a visit.
Call 1300 286 583 and select option 1.
Before you call, read get money to a detainee to learn about phone and online transfer options.
To deposit money to a detainee, call the Detainee Payment System (Westpac) on 1300 546 086.
If you need help depositing money, call AMC Detainee Finance on 1800 859 164.
To report unlawful activity within AMC, contact the ACT Corrective Services Intelligence Unit:
- call 1300 286 583 and select option 4.
- email ACTCS-Intelligence@act.gov.au
Or contact ACT Policing
Contact the AMC General Enquiries line on 1300 286 583.
Select one of the following options
- For personal visits, select option 1
- For legal or professional visits, select option 2
- For detainee finance enquiries, select option 3
- To report unlawful behaviour within AMC, select option 4
- To contact the Hume Health Centre, select option 5
- For all other enquires, select option 6.
Email: AMCexecsupport@act.gov.au
Probation and parole reception
Call (02) 6207 0888
Contact the Justice and Community Safety Directorate Media Team for all ACT Corrective Services media enquiries.
Email: ACTCS.Research@act.gov.au
Before submitting your research enquiry please read:
Before you contact, read how to provide feedback or make a complaint.
You can submit your feedback or complaint in a way that suits you:
- email ACTCSCommissionersOffice@act.gov.au
- call (02) 6205 2388
- post to Commissioner, ACT Corrective Services, GPO Box 158, Canberra ACT 2601