In brief:

• The new public transport ticketing system, MyWay+, will go live on Wednesday 27 November.

• The new MyWay+ phone app and website are available now.

• Canberrans can also purchase a new MyWay+ card now.

The ACT Government’s new public transport ticketing system, MyWay+, will go live on Wednesday 27 November 2024.

The new MyWay+ mobile phone app and online portal are now available. Canberrans can also purchase or order a new MyWay+ card.

The launch of the app and online portal follows several months of system and user testing. New MyWay+ equipment has also been installed on buses and at bus and light rail platforms and interchanges.

Your MyWay+ account

Canberrans can download the new MyWay+ app and get set up ahead of MyWay+ starting.

The MyWay+ app can be downloaded for free from the Apple app store.

The MyWay+ app for Android users will be on Google Play in the coming days, subject to Google’s registration process.

It will let you plan and pay for your journey across different modes of transport, check accessibility options and receive personalised messages for your favourite bus and light rail services.

A MyWay+ account allows you to:

• access personalised and convenient travel management

• transfer any travel credit from old MyWay cards

• make contactless payments

• register concessions

• order a new MyWay+ travel card

• view travel and transaction history

• customise their real time journey notifications in the MyWay+ app.

No account, no problem

For Canberrans who do not want to use the new digital features as part of the MyWay+ system, there will still be a physical MyWay+ travel card available from retail outlets (including concession travel cards).

Passengers can also use a credit card, debit card, Apple or Google Pay on their mobile phone to tap on and off.

Ongoing improvements

There will be several system improvements to both the MyWay+ account and app over the coming months.

These improvements will be based on user feedback as well as planned future software and system updates designed to enhance the user experience and meet the needs of Canberrans.

The ACT Government will continue to work closely with key stakeholders including:

• members of the ACT government workforce

• Transport Canberra and City Services’ Accessibility Reference Group

• students

• public transport advocates

• first nations people

• older Canberrans.

Help is available 

Customer service representatives will be located at major bus and light rail stops and interchanges over the coming weeks as well as attending community events.

If you need help, a list of upcoming locations and events can be found at the Transport Canberra website or by calling 13 17 10.

For further information, including access to the MyWay+ account, real-time journey planner and MyWay+ app along with a list of retail agents, visit www.transport.act.gov.au